Refund policy


Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • be unused and in the same condition that you received it;

  • be in its original packaging;

  • include any tags (where applicable); and

  • be accompanied by proof of purchase or your order number.

To request a return, please contact us at info@dancingdust.com.au with your order number and the reason for your return.

Please do not return any items until your return has been approved. Items returned without prior authorisation may not be accepted.

Approved returns should be sent to:

Dancing Dust Pty Ltd
103 Canal Road
Greystanes NSW 2145
Australia

Return Shipping

Unless an item is faulty, damaged, or incorrect due to our error, customers are responsible for the cost of returning items to us.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, faulty, defective, or you have received the wrong item, please contact us as soon as possible at info@dancingdust.com.au with your order number and photographs where possible.

We'll assess the issue and work with you to provide an appropriate solution, which may include a replacement, exchange, refund, or another suitable resolution.

Non-Returnable Items

The following items cannot be returned unless they are faulty or your rights under the Australian Consumer Law (ACL) apply:

  • Used grip or body products

  • Opened cosmetic or personal care products (for hygiene reasons)

  • Gift cards

  • Custom or personalised products

  • Sale or clearance items (unless faulty)

If you're unsure whether your item is eligible for return, please contact us before purchasing or before opening the product.

Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchange requests are assessed on a case-by-case basis.

Where an exchange is approved, we'll provide instructions on how to return your item and arrange the replacement.

If you've received an incorrect or faulty product due to our error, we'll make things right as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days.

Please note that your financial institution may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@dancingdust.com.au.

Original shipping charges are non-refundable unless the return is due to our error or where required under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • a replacement or refund for a major failure; and

  • compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.

Need Help?

If you have any questions regarding returns, exchanges, refunds, or your order, please contact us:

Email: info@dancingdust.com.au

We'll always do our best to help.

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