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FREE SHIPPING on retail orders: AU $120+, NZ & UK $140+, US + CA $170+, Rest of World $220+ ✨
Our policy lasts 30 days from the date your order was delivered. If 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To complete your return, we require proof of purchase or your order number.
Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in certain situations, including:
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than 14 days after delivery.
Once your return is received and inspected, we will notify you via email that we have received your returned item.
We will also notify you of the approval or rejection of your refund request.
If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of business days, depending on your payment provider.
If you have not yet received your refund:
Recheck your bank account.
Contact your credit card provider, as it may take some time before your refund is officially posted.
Contact your bank, as processing times can vary.
If you have completed all of the above and still have not received your refund, please contact us at info@dancingdust.com.au.
Sale items are non-refundable unless deemed faulty under applicable consumer law.
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at info@dancingdust.com.au before returning your order.
Returns can be sent to either of the following addresses:
Dancing Dust Pty Ltd
PO Box 5030
Greystanes NSW 2145
Australia
Dancing Dust Ltd
7 Bell Yard
London WC2A 2JR
United Kingdom
Customers are responsible for paying their own shipping costs for returning items unless the item is faulty or incorrect due to our error.
Original shipping costs are non-refundable. If a refund is approved, return shipping costs may be deducted from your refund where applicable.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For returns over AUD $75 / GBP £50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law or other applicable consumer protection laws.
We support responsible reforestation, ecosystem restoration, and carbon removal projects worldwide. Every project is rigorously vetted by Ecologi to ensure the right trees are planted in the right places, with local communities, and that carbon removal meets strict quality criteria.
