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Customers with a customer account can initiate return or cancellation requests by visiting:
https://account.dancingdust.com.au
Once logged in, navigate to Customer Accounts > Orders and select the relevant order to submit a request.
If you checked out using a phone number only and do not have access to a customer account, please use the return link provided in your SMS order confirmation or contact us at info@dancingdust.com.au for assistance.
Submitting a request does not automatically guarantee approval. All requests are subject to the return and cancellation conditions outlined in this policy.
Our policy lasts 30 days from the date your order was delivered. If 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To complete your return, we require proof of purchase or your order number.
Once a return request has been approved, returned items must be dispatched within 14 days of receiving approval unless otherwise agreed in writing.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will notify you via email that we have received your returned item.
We will also notify you of the approval or rejection of your refund request.
If approved, your refund will be processed within 10 business days of receiving and inspecting the returned item and will be automatically applied to your original method of payment. The time taken for funds to appear in your account may vary depending on your payment provider.
For eligible returns where consumer laws require reimbursement of the original delivery charge, we will refund the standard shipping cost paid for the order. Any additional premium, express or upgraded shipping services selected at checkout are not refundable.
Customers are responsible for paying their own shipping costs for returning items unless the item is faulty, damaged upon arrival, or incorrect due to our error.
Return shipping costs are non-refundable.
For returns over AUD $75 or GBP £50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Depending on your location, the time it may take for an exchanged product to reach you may vary.
The following items may not be eligible for return where permitted by applicable law:
• Products that have been opened, used, or partially consumed.
• Products that are not returned in their original condition or packaging.
• Personalised or custom-made products.
• Gift cards.
• Digital products or downloadable content once accessed or delivered.
Nothing in this section limits any rights available under Australian Consumer Law, UK consumer law, or other applicable consumer protection legislation.
Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law, UK consumer protection laws, or any other applicable consumer legislation.
Where required by law, customers may be entitled to remedies including repair, replacement, refund, cancellation or compensation for faulty, misdescribed or otherwise non-compliant goods.
We support responsible reforestation, ecosystem restoration, and carbon removal projects worldwide. Every project is rigorously vetted by Ecologi to ensure the right trees are planted in the right places, with local communities, and that carbon removal meets strict quality criteria.
