🚚 GOOD NEWS! Free shipping to the USA & Canada is now available on orders over AU $170 — previously AU $220.
Shop now and save on delivery!
FREE SHIPPING on retail orders: AU $120+, NZ & UK $140+, US + CA $170+, Rest of World $220+ ✨
Thank you for visiting and shopping with Dancing Dust Pty Ltd. The following information outlines the terms and conditions that make up our Shipping Policy.
Once your order has been placed, you will receive an email confirmation to the email address provided at checkout. Please keep this email as proof of your purchase.
Processing time refers to the time required to prepare your order for shipment.
Once payment has been authorised and verified, orders are generally processed within 1–3 business days.
Some orders may ship within a few hours, while others may take up to 3 business days depending on order volume, stock availability, public holidays, or promotional periods.
If an item is marked as pre-order, processing times may extend closer to the estimated pre-order date provided on the product page unless otherwise updated.
Our standard dispatch days are Monday, Wednesday, and Thursday.
Please note that processing times are separate from shipping transit times.
Dancing Dust Pty Ltd ships both within Australia and internationally.
If you have any questions regarding shipping to your location, please contact us at:
We aim to deliver your order as quickly as possible. Delivery estimates are provided as a guide only and begin from the shipment date, not the order date.
Delivery times may vary depending on location, carrier delays, customs processing, weather conditions, peak periods, or other unforeseen circumstances.
While we make every effort to deliver orders within estimated timeframes, delivery dates are not guaranteed.
Estimated delivery time: 1–3 business days after dispatch.
Shipping rates are calculated at checkout based on parcel weight, size, and destination.
Estimated delivery time: 3-21 business days after dispatch depending on destination.
Shipping rates are calculated at checkout based on parcel weight, size, and destination.
International customers are responsible for any customs duties, taxes, VAT, import fees, handling fees, or other charges imposed by their country.
These charges are not included in the product or shipping price unless explicitly stated at checkout.
Customs processing times may cause delays outside of our control.
If a parcel is refused due to unpaid duties or taxes, any return shipping fees or charges incurred may be deducted from the refund amount.
Tracking information will be sent via email once your order has been shipped.
Please allow some time for tracking updates to appear after dispatch.
It is the customer’s responsibility to ensure shipping details are entered correctly at checkout.
We are not responsible for parcels delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the parcel.
Once an order has been shipped, delivery is handled by the shipping carrier.
If your parcel is significantly delayed, lost, or arrives damaged, please contact us at info@dancingdust.com.au and we will do our best to assist with the carrier investigation process.
We are not responsible for delays caused by postal carriers, customs, weather events, or other circumstances outside of our control.
Dancing Dust Pty Ltd
PO Box 5030
Greystanes NSW 2145
Australia
Dancing Dust Ltd
7 Bell Yard
London WC2A 2JR
United Kingdom
Email: info@dancingdust.com.au
